Upon checking into our room we discovered it had a musty smell and appeared to be extremely run down. We were very tired from our 14 hour drive so we decided to go ahead and stay at the hotel anyway. At about 6 AM I felt something crawling on me in bed I waved my arms and flung the covers to get off what was on me. We were obviously up for the day at this point. We checked the room to see if we could find what was crawling on us. After about 30 minutes of looking around we discovered a cockroach in our room. We took pictures of it and then disposed of the bug. We immediately got dressed and went to the front desk. I explained our situation to Hannah (the front desk manager) and she brushed me off saying it was only a water bug and not to be concerned. Having lived in SC before I know what a water bug and a Palmetto bug looks like and this was neither. She said she could do nothing for us that the general manager would have to take care of it and said he would be in at 10 and he would call us. We never received a phone call that day. Upon returning to the hotel we stopped at the front desk again and this time spoke with Collena who was very polite and helpful she explained to us the the general manager had already left for the day ans would not be returning till 10 AM the following day. Collena also said it appears he was not notified of our situation. She put a note on our reservation for home to call us. At 10 AM the next day we went to the front desk to check out and I asked Hannah for the general manager she pointed to a guy and walked away. The general manager, DP Patel, asked what the problem was and I explained the situation about the cockroach and showed him the pictures. He said oh that's nothing to worry about it's just a water bug. I explained I have lived in SC before and that was not a water bug it was a cockroach. He said well what do you want me to do?? I explained that I was voicing a concern about the cleanliness of the hotel. He said the only thing he could do would be to take $10 off the cost of our stay. At this point I still had not received an apology for finding a cockroach in our room. I further voiced my opinion and said that he could take $20 off our stay but still no apology. I continued to explain my concern about finding a cockroach and he said what would you like me to do? What would it take for you not to call Choice Privileges about this? I said that I was going to call them and explain what had happened so future guests will not encounter this problem. He said well then there's nothing I can do for you and walked away from me. At this point I left the hotel and called Choice Privileges to explain what had happened. They were extremely helpful and apologetic. I was also ensured that they would be calling the hotel to speak with them on this matter. When all was said and done a week later the hotel itself had done nothing to rectify this situation, not even an apology. It was Choice Privileges who apologized to us and assured us they would be taking care of the problem.
Basic but did the job. Very clean and the staff was super friendly! I think that was the best aspect of my stay.
Room was not made up when we arrived at 7:00 PM. Had to go back to office to get another room. Mop and bucket with dirty water were left in the elevator we had to use. Mat in bathtub was filthy.
We were happy with the service we received from the front desk employees. However, this hotel is poorly lacking in its cleanliness standards. I have stayed in Choice Hotels in the past and did not expect this poor quality of cleanliness. If there had not been full bookings everywhere else, I would have left because of this. The walls of the room were unclean and beat up. There was "unknown material" smeared on the bathroom walls. The drains of the sink and tub were missing. The mattress springs were worn and left the hotel with backaches. The carpet and corners of the floor and baseboards were dirty. Carpets in need of shampooing. There were hairs on the clean towels. The hair dryer was very dirty.
The only reason I gave 4 and not 5 stars is you don't get alot of TV channles but they do have strong fast wifi. So you can stream movies. The hotel and room was clean and quit and staff was very nice and helpful. Will be staying here now when I come to Columbia area
Quality Inn Suites Ft Jackson Maingate is a US Lodging based in Columbia, South Carolina. Quality Inn Suites Ft Jackson Maingate is located at 7251 Garners Ferry Rd, Columbia, SC 29209, USA.
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