It wasn't bad for the price. Our room didn't have any issues to speak of sheets were clean however the bed was rather stiff, and no ice machine in the halls. We did learn other rooms were having roach problems but I pulled out everything and checked behind under and around and we didn't have any issues
We had multiple roaches in our room and roach eggs in the bed (the sheets also weren't washed). The first thing we tried to do was turn on the lights and the switch at the front of the room didn't work. There weren't any electrical outlets that I didn't have to hunt down first, I found one outlet that I had to unplug our lamp and clock from just to have a phone charging near our bed.
Best advice? Spend the extra money and go somewhere else. This place is an absolute mess.
This place is gross.
I came here last minute for Famously Hot New Year Celebration and most hotels were booked. I stayed at a Extended Stay America before but this place is filthy and all Ive seen being here is roaches on the wall, floor boards, dresser, etc. It's in the early am and office is closed (opened 7am - 11pm). There is also no washclothes (have towels), no toilet tissue, one lamp won't switch on, curtain having off tracks, and broken glass on wall art. If moving was a option at moment I would run asap.
Not impressed. Pool closed too early. Had to go to front desk to get your dishes, pots and pans. Friendly staff. Safe parking. Housekeeping scarce
This place is really nasty. Killed at least half a dozen roaches and found egg sacks in the sheets. Room smelled funny when we first got there. Noisy most of the night. Bushes smelled like beer. Broken glass in the parking lots (several places) Hotel staff didn't check my ID when they replaced my key cards that didn't work. No toilet paper, had to go find some.
Also, they limited us to two towels. There were three of us in the room and we had to turn in the two towels before they would give us new ones. Also no daily housekeeping, so we had to take them down ourselves each time.
So updated went to office at 0758am this morning and showed mgr the pictures, and she didn't office any assistance not even for microwave without a glass plate so could at use it. She was nice and told me she could change my room until around one. I waited until around my room til nightfall no call on room phone or cell.
They were oddly stingy with towels and made you go to the front desk - which closes at 11 pm - with your dirty towels to get new ones, which is really weird to me because literally no other hotel has made me do that. They wouldn't give me more than two towels for the room despite having more than two people, we had to just raid a housekeeping cart for the extra towels for the other people in our room.
They didn't check our ID when we first checked in, and at one point all of our room keys also stopped working and when we went to go get new room keys they didn't ask for an ID or anything, the person seemed annoyed, just asked for our room number and went back to talking to her friend on the phone in the back.
Extended Stay America Columbia West is a US Lodging based in Columbia, South Carolina. Extended Stay America Columbia West is located at 450 Gracern Rd, Columbia, SC 29210, USA.
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