Rooms are clean, lobby is nice, pool is well kept, and property is quiet. Only discontent would be the old mattresses and ancient microwave/fridge found in the rooms. If this Best Western were to get a remodel and renovation I would give it 5/5 stars. However, based on the Indian restaurant next door which serves phenomenal food, I would stay here again as is just based off how delicious Persis Biryani Grill is!
"Dear Mr. Mai,
Excellent overnight stay at a great price. Hotel and room were clean and quiet. Hazel at the front desk was so friendly that I would come back just because she was there to greet me. Good location near great Indian restaurant and an Italian restaurant that we'll try next time. Morning breakfast could use a few more fresh fruit choices and maybe some peanut butter for the English muffins but that was perfectly fine for a quick breakfast on the go. Would definitely stay again
Steve P.
Thank you for taking the time to write us a review, we greatly appreciate any feedback you can provide. We are sorry to hear that your stay did not meet your expectations. Our main priority is customer service and making sure our guest feel welcomed during their stay. Thank you for bring your concerns to our attention, we hope that you will stay with us again.
Will stay here on return trips.
General Manager"
Rooms have been totally renovated and upgraded. Staff has always been extremely courteous, engaging, & helpful.
Sheets were not changed in first room for sure as I found a blood stain on the sheets and there was a large wet spot on the floor between the beds. Front desk was quick to offer clean sheets, I requested a new room and it was provided. I question if sheets were changed in the second room, but at least no obvious stains. However, the smoke detector is dangling from the wall and one of the wall sockets is broken. I am incredibly disappointed as I frequently stay at BW and the reviews for this location looked good.
This best Western is a mediocre hotel. There was a pallet of building material left out near the elevator. The hallways smell like rotten food and are poorly lit. Makes you feel like you are in a horror film. The doors for each room have a large cut out so you can literally see and hear into the room from the hallway- usually hotels have doors that are completely sealed off. The outside of the hotel is dingy. Staff was nice and breakfast was OK. Please do yourself a favor and do not stay here. I'm sure the owner will respond to this review with the same generic response they have given to other bad reviews. Already did it for them! Lol!
Excellent value.
Thank you,
Best Western Executive Inn Suites is a US Lodging based in Columbia, South Carolina. Best Western Executive Inn Suites is located at 1720 Bush River Rd, Columbia, SC 29210, USA.
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