We did get a decent night sleep which was the adjective.
The room was comfortable including the bed. The bathroom needed a little more attention, but we were there for the night.
We stayed overnight traveling through to our destination. The front desk staff was alone, but she did the best answering phones and taking care of check in. During checkout the next morning the same staff checked us out smiling the whole time.
I am beyond upset by what happened last night at the Carlson hotel in Columbia SC. We checked in late as we were driving all day! Shortly after arrival there was a very loud banging coming from behind the wall next door to our room. Because we were beside the weight room we assumed it was coming from there. We asked at the front desk and they agreed to look into it. It stopped and then started again. We were very tired and this was preventing us from sleeping so we went down again to complain, as the phone in the room wasn’t working properly. The woman at the front desk was on The phone with the manager and they offered to move us by did not have the same room so I would hAve no where for my third child as we had two queens and a pull out. No other offers to accommodate us were made. I said that I would like to speak with the manager in the morning- as he refused to speak with me that night and the staff kept leaving the room to speak with him. After midnight- staff knocked at our door and asked us to leave the hotel. I was flabbergasted- police were called. They said the hotel has the right to ask us to leave even though we did nothing wrong. I have three kids and we had to find a new hotel in an unknown city after 1230 am. I was visibly upset and the hotel didn’t care. I have no idea what would possess the manager-owner to ask the staff to ask us to leave- Because we politely complained about a problem ?? I wish I had read reviews as this has happened before and I can not believe this company is allowing this treatment of their guests. The hotel looked nice but the room was not clean- AVOID this hotel at all cost!!!! One of the women at the front desk was very rude !!!! Dont waste your time or money here!!!!! I would give 0 stars if allowed.
I am not one to post a negative review but this was a MUST to save others from a similar experience!
The room needs some touch up paint for sure as there's paint missing throughout the room. It takes away from the value and the cleanliness. There's a stain on the wall which appears to have been cleaned which needs to be addressed.
I never give reviews!!! But I had to share my experience. This was one of the worst experiences I've ever had staying at a hotel. When we entered the room we found a dead water bug on the bathroom floor. There was hair on the microwave and the fridge. My husband went down to inform the front desk and her immediate response was 'Wasn't you the guest that had over 6 people that entered'. Meanwhile, I did have guest help me with my bags. What kind of guest service is that. She was unfriendly the entire time and was not trying to accommodate. There was a sign that said 'Manager on Duty Mark R Eskew' and we asked to speak with that manager. That manager was not there and the receptionist tells us that she does not know who that manager is. She called another manager over the phone and walked into a different room to speak with the manager over the phone. I felt very uncomfortable because I did not know what she was telling her manager. When she came back, we asked to speak with the manager she spoke with over the phone. Her response was the manager is not available to speak with guest after hours and that the manager was only available to speak with her. She then proceeds to take the phone again, dials 3 numbers and walks back into the other room again to speak on the phone. When she comes back, she told us that her manager asked for us to leave the premises and that we have to call another number for our refund. We had no choice but to leave because we had the assumption she called the police. In addition to all of this that happened, it was Christmas Day and as my family and I were walking back to the car, we saw two police cars drive in the parking lot. I would never ever recommend this hotel to anyone!!! The only reason I'm giving this a 1 is because there is no 0 option.
Worst hotel experience EVER drove 10h 30m to get bit by bed bugs then go downstairs with the proof for the receptionist to tell me she has to call management because I wouldn’t be able to get my money back for the first night until an exterminator comes and test the room positive (7-10 business days) meanwhile I have an arm and a neck full of bits, a bug sitting on her desk on a napkin, hardly any sleep, have to CANCEL my vacation for the next couple days, and a hold on my card of 388.00 dollars. oh forgot to mention my uncle woke up to a roach in his room the size of a mans thumb.
The visit was nice. The location is convenient right off the highway and very close to many dining options. The staff was very nice and rooms were clean. The decor could use a remodel but for a quick stay it was nice.
Country Inn Suites By Carlson Columbia Sc is a US Lodging based in Columbia, South Carolina. Country Inn Suites By Carlson Columbia Sc is located at 220 E Exchange Blvd, Columbia, SC 29209, USA.
Please contact with Country Inn Suites By Carlson Columbia Sc using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Country Inn Suites By Carlson Columbia Sc opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Lodging in Columbia