I was a little apprehensive coming here but after the paint job - I have to say Maaco the customer service received & the staff was totally a mind changing experience Thanks so much
I placed a call to the shop to inquire about a paint service..after being told to come to the shop,I parked and was told that the only person there at the front desk really didn't want to talk to me because he was too busy stuffing his face with a sandwich why would you tell me to come there if you couldn't see me I just decided to leave the building because you don't need my money if you can't talk to me about the service that I'm coming to find out about.. I just got the feeling that my money or my time being wasted coming to the place was really important to them so I would rather have a trained monkey paint my vehicle then come up there and give you my good hard earned money and being treated with less a valued customer bottom line is I don't have to do business with you which is why I'm leaving this results I was far less impressed..
Holly Alcamo is excellent. She promise me top notch work and delivered. I am very satisfied!!!
This is a revised five star estimate. I left my glowing appraisal due to the fact that they did and excellent job in painting my car. My less than stellar additions are due to the fact that I recently discovered that the shop removed and failed to reinstall the rear mud guards. My wife and myself constantly indicated that something seemed a little off but just couldn't determine what was different. Yesterday when washing the car it became obvious that there seemed a large void between the rear wheel and the inside of the fender as I certainly did not recall being able to easily see inside the wheel well. I looked up a picture of a Prius and voila, a small flap was missing. I called Maaco, explained the missing detail, indicated that I certainly did not remove and the car has never been in an accident thus no need to remove. Rather than admit that they had removed the part, they indicated that they would never remove the part but tape around same. Considering that the part is only held on with a couple of clips, it would have only taken minimum effort and a few seconds to remove, far less effort than taping. The fact that the new paint matches perfectly on the body and under the former splash guard further indicated that the part was removed and not reinstalled.
The replacement part I ordered today cost me $44.95. This is not life changing and installation should take only minutes. The fact that a Maaco would insist that they did not remove and unwillingness to accept responsibility certainly lowers my opinion. I have included two pictures, one of a Prius with mud guards and mine without the guards. You be the judge of how easily it would be to forget to re-install and perplexing as an owner to determine that something is a little off. Reputable companies should be willing to admit a mistake and take corrective measures.
Very unhappy with the work. When we first went to speak with Maaco we were shown employee cars that were painted there and of course they looked great. All other customer cars that had been painted were inside gate so you couldn't see them up close. We decided to go with Maaco as it looked like good work. My car needed to be painted from factory paint fading. Went back to pick it up and expressed that I was not happy with the dullness and orange peel and could still see spots where original paint faded ( we did choose to go with the upgraded package also at $1100) In all fairness manager offered to keep and fix it. Went back a week later and was told it was repainted a 2nd time. This time there's trash in the paint. The manager offered for me to bring it back at a later time to try to fix again. However I will be taking it elsewhere to be fixed correctly. I would recommended spending a little more and going somewhere else for a truly professional paint job.
I had three estimates to have my car repainted due to significant peeling of the clear coat on my hood, roof and rear. Each estimate was only to repair the damage only. Maaco painted the entire car for 1/4 of the lowest estimate received. It would be an understatement to simply indicate that I was pleased. It looks as perfect as the day I purchased the car new. I took to car in on Monday afternoon and it was ready for pickup Thursday. I can't imagine a better paint job, regardless of the price. These guys are professionals and do quality work.
Maaco Collision Repair Auto Painting is a US Car Repair based in Columbia, South Carolina. Maaco Collision Repair Auto Painting is located at 2465 Decker Blvd, Columbia, SC 29206, USA.
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