Awesome team there at Dick Smith Ford!! It’s been a pleasure each time working with Emmanuel (Manny). I highly recommend him as your next salesperson...you won’t be disappointed!!
Quick and easy. Nothing negative to say about dick smith ford. Very nice place IL be coming back time and time again.
Let's start by saying I feel and it appears as though this particular dealership has one manager "Rick" who will take advantage of what the customer allows him to. This manager will tell you the service needed is not covered under your warranty, not $100 or $1000 but over $3000 of "not covered warranty work". "Rick" will say he is double checking and that he will call you back; he does not. When you call Ford and they say that the needed service is covered and you confront "Rick" you are told, "I don't know what they did after you talked to them but it was not covered when I checked". Getting a rental (which is covered under Ford warranty) is difficult, you will be told they are trying to complete it that day. You have to go to the dealership and demand your rental and expect your car to be done in 36 to 48hrs from the time you demand/receive your rental. When asked how much things are going to cost (had an oil change and fuel filter change which is standard maintenance), the price was changed 3 times due to "parts fault" and not his. If you do not verify everything, I mean everything "Rick" advises you on, you will spend thousands of dollars on service covered under your warranty. One question I can not help but think is, are they charging you and the warranty company for the same work? Bottom Line Up Front, either they are not competent or they are trying to take advantage of their customers. Beware and know that although it is close to Fort Jackson the convenience is not worth getting taken advantage of. I do intend on contacting the dealership owner and if I receive the same treatment and explanation as I did from the lane manager/my service advisor "Rick" I will contact Ford and ensure Fort Jackson personnel are made aware of my experience with this particular dealership.
Came to Dick Smith with a trade (2016 Jeep), which we were way upside down in. I had been wanting a 2017 Fiesta ST for awhile. We were greeted out on the lot by David Macnemee (sorry for the spelling). Went inside and talked with David for awhile, expressing our concerns of pulling credit for no reason. He reassured us that it would just be a soft pull and if he didn't think the score was strong enough he wouldn't send it off. Score was higher than we though and was only sent to 2 banks, we a 2% better rate than we had on the Jeep and were in and out in 2 hours total. Awesome experience and David was exceptional. Will be back.
Came in to check out F150's. Was kindly greeted by Matthew Koch. He showed me the trucks I was interested in and pointed out all the specs and features about the truck. Felt like I was buying from a close family member. He was extremely knowledgeable about competitive brands and able to point out why the F150 was the best. Negotiating a price was simple and quick. Probably got one of the best deals around. If you come here talk to Matthew Koch and he'll take care of you.
Dick Smith Ford Of Columbia is a US Car Dealer based in Columbia, South Carolina. Dick Smith Ford Of Columbia is located at 7201 Garners Ferry Rd, Columbia, SC 29209, USA.
Please contact with Dick Smith Ford Of Columbia using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Dick Smith Ford Of Columbia opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Dealer in Columbia