We have been with out working ac or heat since February. Tiles coming up, grout coming up, windows painted shut. It simply isn't worth it. Too expensive to be treated like garbage by the apartment management.
My boyfriend has been living at this place for almost 2 years and is sooo excited to leave soon. The office staff has no customer service skills, give conflicting information amongst themselves, do not have the knowledge of the apartments to give quick answers, and never go out of their way to help. They don’t answer the phone regularly and never respond to calls. The Management office just reduced their hours so they are even less available for their poor service than previously. When a tree fell to the ground blocking the roads, it took 2 days to clear the road. The website doesn’t allow new applicants to apply online. The 24 hour emergency line is a fraud also.
Stay as far away from this place as you can. The amount of money you are going to pay is enough to be making mortgage payments on a house with minimal credit. God forbid you are coming up on the end of your one year lease term and need to go month to month, they will do everything they can to attempt to get you out of your apartment. Then, when you have proof that you did not violate your lease in any way, shape or form, they try to call you a liar and still attempt to charge you a ridiculous fine (one which you were never notified of or agreed to), as well as attempt to tell you something that didn't even happen. Good luck trying to talk to the office manager, who claims she witnessed the violation, too. She'll be "on the phone" and will always "call you back." Save your money and move in somewhere else, anywhere else. We didn't have a choice, and we really feel we made a mistake here.
I have lived here since December 2016 and at first I loved it. Seemed quiet, clean, and up to date. The roads weren't great but the apartments looked nice. On the day of my move in, I noticed smoke damage on my kitchen cabinets and reported it. Also burn spots from a cigarette in the carpet and dog hair everywhere. The carpets had obviously not been replaced and they hadn't checked the place for damage. Management came and said they would refinish the cabinets and I could put on record the carpet damage. Now that I've lived here almost a year I would recommend never moving here. Not only have they never fixed the cabinets, the grout in my tile is missing almost completely, my shower is leaking, my oven is broken, the tile is cracked from a leak in the washer line which they came to look at and said nothing was wrong but water was coming up through the missing grout and cracks every time I did a load. My dishwasher wasn't even set up right when I moved in. It has been problem after problem and when I put in a maintenance request they never show up and just mark it completed. If I call in to report something it takes days for them to do anything and I have to call and check up on it. Neighbors are noisy no matter how many times I complain nothing is done even if its past quiet hours and nothing gets fixed. I will not be renewing my lease and will not recommend anyone to move here.
The management folks have no customer service training. My apartment has been sprayed for bugs one time in 9 months I've lived here. If you have an emergency maintenence issue on the weekend, you are on your own. This complex looks nice , quiet and clean, but it is a big deception. One big disappointment.
Charbonneau Apartments is a US Real Estate Agency based in Columbia, South Carolina. Charbonneau Apartments is located at 167 Stoneridge Dr, Columbia, SC 29210, USA.
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