The initial sale of the furniture I worked with April. She was FANTASTIC! I'm a NO hassle person, I hate to shop...I see/know what I want and go on a mission. My husband and I bought this furniture the end of April, maybe first of May. I have purchased furniture from Whitash before and it lasted over 20 plus years. The stitching is already coming out, the stuffing inside the cushions are separating, and there was nails sticking out on the inside of the cushion (found while looking for remote!!) Needless to say we went back in ( after several emails, pictures exchanged etc.) They wanted to "repair" it....however its NEW it shouldn't have to been repaired. They agreed to give me a credit, we could come pick out something else. We worked with Kathleen this time (another FANTASTIC person) We finally found another couch that we thought would be great for our family. Unfortunately it would cost me $600 more. The managers didn't want to come off the price any, then finally agreed to $100 off. To me this wasn't worth my time to have to deal with this disaster. We WILL NEVER SHOP there again. It's unfortunate that the 2 sales reps I worked with were above and beyond with customer service, then the managers were not. I felt like I was at a car dealership trying to negotiate a car sale :( So today I will no longer have furniture, and I am extremely disappointed in my overall experience having to deal with this. We spent A LOT of money in there for what we feel like is less than good quality furniture :(
Great place to find deals on all sorts of furniture from high quality solid wood pieces to inexpensively crafted though stylish pieces. Example: There was a kitchen island from a reality TV show's product line that looked like a vintage farmhouse piece. Upon closer inspection, it was made in China from cheap pinewood & the top was laminate made to look like marble. Whit-Ash had a large selection of rugs, but they were kind of pricey for machine-made. There was also a limited selection of outdoor furniture that also seemed a bit pricey for the quality.
Stacey
Have only bought a few items there. Someone is always available to greet you but not hound you. Associates seem fairly knowledgeable about design. :) Beautiful old building.
All in all, it's a fun store to get that perfect piece of furniture for your home, but if you're interested in quality, take your time & look carefully.
I absolutely love my furniture! The second I walked in, I saw exactly what I was looking for! They had everything I wanted in stock and delivered my furniture less than a week later! The furniture arrived in perfect condition. I only wish I went to Whit Ash sooner!
Absolutely love our new living room furniture set we bought about 3 months ago! The customer service was amazing, right down to helping us figure out if the couch color would match the paint on our walls. While we spent a little more money than I had wanted to, I feel the quality of furniture is better than other furniture stores like Ashley Furniture or Value City Furniture. Will definitely go back for all my future furniture needs!
Whit Ash Furnishings is a US Furniture Store based in Columbia, South Carolina. Whit Ash Furnishings is located at 919 Gervais St, Columbia, SC 29201, USA.
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