I dropped off shoes that needed the instep relined. The shoes came back with a lining that was nothing like the original lining and the color was awful and DID NOT match the shoe. I was appalled and told the woman who works there that they looked horrible. She kept repeating, "I think they look cute." I told her that what she thought DID NOT MATTER. I am the client and they are not acceptable. The workmanship was also shoddy with the lining not being smoothly cut and with gaps in the gluing of it. I told the woman that if they were unable to match -- or come close to matching -- the color, someone should have told me and given me the option of saying yes or no. I was told to come back to speak with someone else tomorrow which involves me taking MORE time off from work to deal with an unacceptable service and result. DO NOT GO TO THIS PLACE.
Quick and great work if I could give this business 10 stars I would the owner shined my jump boots and I had them back the next day I was running late from work she even stayed open late to make sure I had my boots and the job she did on them was AMAZING!!! The owner knows how to treat her customers will recommend this place to anyone in the area 10/10 all around very friendly and the price was unbeatable
I recently visit shoe repair in five points, such great ppl their and the customer service was absolutely the best.. repaired my boots quickly, put new heels on my shoes also great Job I recommend this place to anyone.....
So cheap! Had two heel caps replaced on boots after one fell off and months later there's been minimal wearing. Quick repair too.
No sign outside that I saw saying one had to pay for a service BEFORE it was provided. When i asked about using a credit card, but their not putting it through until the service was provided, NO! I realize they may, once in a while, have someone not pick up something repaired, but to insist on receiving money before a customer knows if the service is satisfactory is in my mind very poor business. I will never use them and I will tell all my friends about their treatment of customers.
Five Points Shoe Repair is a US Shoe Store based in Columbia, South Carolina. Five Points Shoe Repair is located at 2005 Devine St, Columbia, SC 29205, USA.
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