Again, wouldn’t recommend them for a move with many comparable options out there. Lesson learned for us.
Next time I'll be sure to get a written quote. It will include a clause saying I won't be charged for their broken truck and inability to move a hot tub, as described on their website. Of course that quote will be from another company...
I emailed Michael that next morning when I received my receipt and again, have yet to hear from him by email or phone. Needless to say, bad service all around and I am embarrassed to know they are supposedly owned and operated by a veteran(s) when I am a retired and disabled veteran. There are many options out there, honestly, choose someone other than this company.
They are the best in the region. I moved today and couldn't have imagined doing this on my own. Their guys are strong and so professional. They made my wife happy and that's something that I am still trying to learn how to do. Lol - Be seriously they made the move into our new home seem effortless and a breeze. If the Mrs is happy then I'm ecstatic!!!
I was then billed by Gentlemen Movers in excess of the original quote, which I disputed with another employee, since the owner refused to respond to my emails, text and phone calls.
I call and ask for Michael to call me back and discuss how dissatisfied I was, explain every last bit of this and when asked if I wanted the owner to call me about my dissatisfaction, I say yes. I’m still waiting for the call back. Once they finally decided to finish dropping off at storage, they ask if I want it charged to the card on file or different card and I tell them I want it to a different card. Never got a call to confirm amount to be charged, let alone get my card info and then I was charged more than the amount shown I’d be charged when I signed for the completed move. On top of that, I was charged for boxes (a couple, although not the point at all) they never used instead of accurately charging me for how many of each they did use.
They left items unpacked which I had to pack in my car, had to remind them multiple times about the two items in the back yard that needed to go and they moved at a snail’s pace; more talking than moving. One truck didn’t even go directly to the house, instead taking it upon themselves to divert across the base unescorted to the food mall to get food, which I was charged for on top of it all.
Initially quite impressed with the ability to schedule on short notice; however, that was where it ended.
The owner came out early on and dropped off boxes and changed the plan to an all-day affair. No tape for the boxes, no markers to mark them, they didn’t even have straps to strap my move down. I ended up having to use my entire set of ratchet straps and bungees for them to be able to tie my items down for transportation.
The employee explained that the charged amount was what they would have charged were they able to complete the move. But of course they didn't complete the move but made a phone call to have another company complete the move, which cost me a fee of $175.00. After a discussion with the employee, since the owner refused to handle the dirty details, I was offered a $50.00 refund, which I've yet to receive.
I had one item to move, a hot tub, which their website and the owner guaranteed they could handle.
This company was recommended by our realtor. The crew that pack and moved our stuff were great to work with. Total cost was within estimates.
Morning of the move I'm informed they had a truck go down, which I later found out was the truck with the lift gate. Later in the morning I receive a call saying they would need to call another company to assist and would give me a call that afternoon, as they could not handle the move without the proper equipment and additional manpower. No call came until I emailed, left a phone message and text. I was then told the other company would complete the move the next day. This prompted a call to my friend who took 8hrs of leave, informing him i was sorry, but the move was off for that day.
Fast forward to moving day; two trucks, four movers instead of six, no packing supplies and no clue they even had to pack. On top of that, movers weren’t inclined to have to disassemble anything and even less to have to reassemble it. On mover didn’t even have his ID knowing they were moving me to a house on the military base.
The plan set by Michael and for which I received an estimate for called for six movers and two trucks, one truck going to storage and the other to the new home based on his question whether I wanted a long day with the movers or a shirt day. I chose a shirt day because I would only be one day removed from spine surgery and a shirt day would be easiest for my body to tolerate.
Hands down the most professional moving company in town. Very highly recommended! One call, that's all.
The following afternoon, the move was completed by two men that kept me informed of the progress and delivered in a timely manner. Neither of which were employed by Gentlemen Movers.
UPDATE: After receiving a call about my review, it was brought to my attention that their lack of internal communication, lack of proper packing supplies and poor overall service shouldn’t have been blamed on the actual movers but Ron their opinion was mine for not telling them to bring straps, tape, packing paper, markers, straps, ratchets, etc. Apparently, they are more along the lines of self-service moving rather than having paid for full-service professionals.
Recently, I hired Gentlemen Movers to do my local move from a list of six other companies I had Survey my house for an estimate. Their estimate, conducted by Michael, was professional and extremely competitive and ultimately won me over because they claim to be veteran owned and operated. Once I set my date, it was a matter of waiting for Moving day to arrive.
Gentlemen Movers Inc is a US Moving Company based in Columbia, South Carolina. Gentlemen Movers Inc is located at 9005 Two Notch Rd #2, Columbia, SC 29223, USA.
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