The place was set up like a jail house vist booth
I paid for six months of full coverage insurance on a 2015 Mercedes-Benz only to find out after having a blowout on the highway that Progressive had changed my policy without my consent taking it down to liability. On a car that is new and not paid for. Didn't pay for my tow, tire, or windshield. I paid the difference to bring it back up to full coverage and LOL! a late fee because the liability was more than the full coverage. A rip off It should be against the law to change a policy the lien holders should sue you!
The great people working in this office is a good reason I've been with Progressive for so many years.
I've read all the negative reviews here but had to add my 2 cents. I've had Progressive auto insurance since 2013 and I've never experienced anything but awesome customer service. I've had my windshield replaced because of a rock popping up on the interstate - easy fix. And I've also been rear ended by a dump truck that drove away without stopping - not such an easy fix. Both times Progressive responded quickly and made sure the repair was correct, even acting as my advocate when the body shop tried to use cheaper parts on my brand new car. I have no complaints about Progressive and recommend them all the time. It's time for my renewal and I was surprised to see my premium drop by almost $200. 5 BIG STARS!!!
I was hit by a driver who turned left in front of me while I was going straight through a green light. The driver did stop after he hit me and gave me his drivers license and his insurance card. As soon as I got home, I called his insurance company, progressive, to report the accident. The person who took my claim information did not convey any concern for me having just been in a scary accident and made me repeat myself many times because she was not listening or trying to be frustrating. Two months later, progressive has not processed my claim. I'm still waiting to get my vehicle fixed. For over a month, the insurance adjuster from progressive told me he was unable to reach the insured. About six weeks later, he said he was going to send someone to visit the home of insured to try to reach him. I am thinking that is too little, too late and probably not helpful since insured might work during the day. I have not heard back from the adjuster since then.
Progressive Insurance is a US Insurance Agency based in Columbia, South Carolina. Progressive Insurance is located at 107 Westpark Blvd, Columbia, SC 29210, USA.
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