I've been living here for a little over a year and love it! I rarely ever have an issue, and when I do, the staff is quick to fix it. Case in point - they do an excellent job of enforcing visitor parking (residents should obviously have spots available and it would be so frustrating to not be able to find a spot because of visitors). However, my brother, who is a disabled veteran, and his pregnant wife came to visit for the weekend recently. There were no handicapped parking spots available, so he just parked in a close spot in front of the building (there was ample parking available). A few hours later, his vehicle was towed because he did not have a resident parking permit, even though he had a handicapped plate. I contacted the apartment staff, who quickly rectified the situation. The young lady who assisted me was friendly and patient, and really went out of her way to provide service. She even contacted her manager on a Sunday (her day off) to take care of situation. They ultimately apologized, thanked him for his service, wished him and his wife the best with their baby, and contacted the towing company for us to get a refund. They also suggested to notify the office in the future prior to his visit in order to prevent this from happening again. People make mistakes and life happens, so things are going to go wrong from time to time anywhere you live. The way the mistake is handled makes all the difference. The staff here truly cares about the residents and their families, and they treat others the way they would want to be treated. You can't really ask for more than that. Customer service at its finest!!
Best apartment complex I have lived at. The staff is fantastic and by far the best management of any place I have lived. Maintenance is done quickly, people are friendly, and is just a great place to live. Have lived here for 4 years.
Would highly recommend!!!
Overall, the apartments were OK. I stayed here from january to may of 2016.The office staff was always courteous and helpful whenever I needed something. However, for the price, there are much better and more luxurious apartments. The apartments are old and not updated. The walls and floors are quite thin, so if you don't want to be bothered by noise get a 3rd floor apartment. Also, my boyfriends vehicle was broken into (window smashed open) during my stay and items stolen, so safety is definitely a concern. Overall, the apartments are decent, but you can find better for the price.
Great place to live with many amenities!
Community: very friendly people and great location!
Staff: Very curtious, friendly, and helpful. If something breaks like say an outlet in my case, they had it fixed and even left a note if I needed further assistance to call the maintenance man directly. (If you have ever lived in an apartment this is above and beyond and is really wow factor!). I have seen other reviews of the staff not being these things and the only thing I can think of is if you treat them with respect they will go above and beyond back!!!
Management and maintenance the last few years have been excellent. Facilities and apartments are great. Location is very close to downtown and we are also in walking distance of canal park.
Apartment: updated appliances, valet trash pick up, spacious garden tub in master bed room, couldn't ask for more in an apartment as this feels more like a home!
Broad River Trace is a US Point Of Interest based in Columbia, South Carolina. Broad River Trace is located at 551 Riverhill Cir, Columbia, SC 29210, USA.
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