In all my years of shopping I have never had an experience like this.
I understand store policies, but their employee said if it doesn’t work, come back and exchange it. I love the shirt. I didn’t ask for my money back.
Great shopping on women's clothes. My wife didn't get anything on our visit here, but they do have a good selection as well as a great discount section. It's a high ceiling store with a great open feel.
Beware:low quality clothing. I purchased a dress on Friday and on Saturday, within two hours of wearing it, I discovered a rip below my arm (stretch material). The dress likely had a rip before my purchase. I was told by the staff because it is the vendors fault of the quality of the clothing that I could not exchange the dress. I was basically told that it is my fault that I purchased a low quality dress by the store. By the way, I was told on Sunday that I could exchange the dress.
I love this store
BUYER BEWARE!!
I said I will never be back to your store and I will tell all of my friends about your very poor customer service.
I said so you are telling me because one of your employees said I could exchange it now you won’t let me so that means I am the one being punished...the customer! Oh, They had a whole rack of these shirts still on the back wall a week after I purchased it.
My only complaint was that the were playing music, which was great, but they had some issue with the connection for it or something because it would constantly cut in/out while playing each song
Usually when a store is having a huge sale (such as the $16 dresses sale) it takes forever to receive your shipment and sometimes the things you order come in different packages weeks apart...not Entourage! My order was processed within 10 minutes of me purchasing my items and they got here in 2 days! Excellent service like this is so rare and so exciting! Thanks Entourage!
I have never had such an experience at a retail store as I did this past week. I purchased a blouse from Entourage Clothing on Lady St and I debated on trying it on because I was on a tight schedule and the employee of the store said you can always exchange it. So I left. I was almost certain the size would be fine. Got home and the shirt was cut smaller than the last shirt I purchased there a week prior. So I bee-bopped back to the store and said I need to exchange it for a different size. She said the sale is final. No exchange No return. My face was like a deer caught in headlights. I said your employee said I could exchange it. Nope you can’t. I stood there for 10 min saying I was told I could but now I can’t. So I talked to the home office in Atlanta and gave all the details. She talked to her regional manager and general manager and they said no exchange. That’s their policy on sales items.
Now to the positive, I will be donating the blouse to our Trisha’s Trunk at my church instead of throwing it away.
I plan to now shop at Ivy and Leo for the piko blouses.
If you have friends that shop at Entourage Clothing please share my story.
If anyone goes to this store and they tell you, you can exchange you better have them write it in ink with a signature and date!
Entourage Clothing Gifts is a US Clothing Store based in Columbia, South Carolina. Entourage Clothing Gifts is located at 701 Lady St b, Columbia, SC 29201, USA.
Please contact with Entourage Clothing Gifts using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Entourage Clothing Gifts opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Clothing Store in Columbia